TERMS & CONDITIONS

1.  QUOTES & INVOICES

1.1  All quotes issued are valid for a period of 5 days from the date of issue, unless stated otherwise in writing on the quote. Please note that a quote is not a guaranteed booking until a deposit has been paid.

1.2  It is the client's responsibility to ensure that all details listed on a quote — including product(s), equipment(s), and service(s) — are correct and reflect the client's request prior to payment being made.

1.3  If the client requires any alterations or variations to a quote or invoice, these must be submitted in writing to IZKO Events ideally no later than 30 days prior to the event date to ensure all variations can be accommodated. Any variation to the original quote or invoice is also subject to availability and the terms of IZKO Events' supplier(s) or third party contractor(s), where applicable.

1.4  An invoice will be issued to the client once a quote has been accepted. Invoices are valid for a period of 5 days from the date of issue unless stated otherwise. Payment is required as per the date listed on your invoice. Your booking is confirmed only once payment has been received by IZKO Events.

1.5  For all Luxe Balloon Garlands, IZKO Events relies on availability and stock from our supplier(s). Should the sizes or colours quoted not be in stock or encounter delays in shipping, a suitable replacement will be offered and agreed upon with the client.

1.6  For all Luxe Balloon Garlands, a chrome colour selection (such as Chrome Reflex Gold, Silver, or Champagne) will attract an additional fee as advised on your quote or invoice. The additional fee is calculated based on the quantity and sizes of balloons required.

1.7  For all Luxe Balloon Garlands, where customised colours require double stuffing, an additional fee will apply based on the quantity and sizes of the additional balloons required for double stuffing. This will be advised on your quote or invoice accordingly.

1.8  For all Luxe Balloon Garlands, the minimum order is $500.00 (delivery and installation inclusive depending on package selection) unless stated otherwise.

1.9  All bookings are confirmed only when a non-refundable 50% deposit has been paid, or the full invoice amount has been paid following issuance of an invoice. This secures your event date and the services requested with IZKO Events.

1.10  Any changes to the event date after a deposit has been made are subject to availability from IZKO Events for the new requested date. The deposit is non-refundable and will be transferred to the new event date where applicable. All changes to event date, service, equipment, or product must be submitted in writing to IZKO Events and are subject to availability and approval at IZKO Events' discretion.

1.11  Equipment and products hired for an event are to be used for the duration of the event only, unless otherwise stated in the quote or invoice. Items will be provided prior to the commencement of the event and collected once the event has concluded, at a time arranged between IZKO Events and the client. The client must ensure the event location is accessible for IZKO Events staff to carry out delivery, styling, and setup as applicable. The estimated time required for styling will be advised to the client upon booking confirmation.

1.12  The hire period commences at the time of installation and concludes at packdown at the end of the event. Some items may be hired over an extended period, in which case a daily hire rate will apply and an additional hire bond fee may apply.

1.13  All delivery, installation, and collection of product(s) and equipment are scheduled between 06:30 and 20:00 unless previously arranged and agreed with IZKO Events in writing. Any services required outside of these operating hours may attract additional after hours charges. Please refer to our After Hours Rates under Pricing at izkoevents.com.au.

1.14  All outstanding balances are required to be paid 7 days prior to the event date. For Wedding Ceremonies and Receptions, the outstanding balance is required 14 days prior to the event date. Failure to make payment within the specified timeframe may result in cancellation of the booking by IZKO Events.

2.  EQUIPMENT & PROP HIRE

2.1  All equipment and prop hire items are to be used for the duration of the event as stated in the quote or invoice.

2.2  The client is responsible for the correct use of all hired items, must abide by any instructions provided by IZKO Events, and is liable for any damage or loss that occurs during the hire period.

2.3  The client agrees to pay the full replacement cost of all equipment that is lost, stolen, destroyed, damaged, or not returned to IZKO Events, including any associated packaging, storage crates, bags, or bubble wrap.

2.4  Any replacement or repair cost will be based on current market pricing at the time the damage or loss occurred.

2.5  Depending on the equipment or prop hired, a hire bond may be required and will be assessed on a case-by-case basis. The bond amount is determined by the services requested and will be listed on your invoice. A full refund of the bond will be processed once all equipment and props have been returned in their original condition with no damage.

2.6  The hire period commences at the time of installation and concludes at packdown at the end of the event. Where items are hired over an extended period, a daily hire rate will apply and an additional hire bond fee may apply.

 

3.  CANCELLATIONS & RESCHEDULING

3.1  Any cancellation by the client must be submitted in writing to IZKO Events. Fees and charges may apply where an event is cancelled indefinitely and not rescheduled.

3.2  The 50% booking deposit is non-refundable under all circumstances. Where a deposit has been paid and the event is cancelled, the client will forfeit the deposit amount in full.

3.3  The booking deposit is transferable to a future event date, subject to availability and at the approval of IZKO Events.

3.4  Any cancellation received in writing 14 days or less prior to the event date, where the full invoice amount has been paid, will result in the client forfeiting the full amount paid to IZKO Events.

3.5  Where third party contractors have been engaged as part of the booking, the client will also be subject to the cancellation and refund terms of those contractors.

3.6  Refunds will be reviewed on an individual basis and are at the sole discretion of IZKO Events. This is due to the fact that upon booking, a number of items — some of which may be personalised — are pre-ordered and cannot be reused or resold to another client.

 

4.  BALLOON AFTERCARE & SAFETY

4.1  Once balloon installations or arrangements have been handed over to the client or are in the client's possession following installation, they become the sole responsibility of the client. Please read and follow all balloon aftercare instructions provided at the time of your event.

4.2  The following balloon care guidelines must be observed:

—  Do not place balloons near direct sunlight, heaters, radiators, or leave in a car or shed overnight, as this will cause premature deterioration.

—  Balloons are delicate. Please avoid allowing children to play near the setup or permitting sharp objects in the vicinity of any balloon installation.

—  Balloons are hazardous to children under 8 years of age. Risk of choking. Please do not leave children unsupervised around any balloon setup or installation at any time.

4.3  Any known latex allergies must be declared in writing prior to booking confirmation. IZKO Events accepts no liability for any allergic reactions where a latex allergy has not been disclosed prior to the event.

 

5.  COMMAND & ADHESIVE HOOKS

5.1  Where required for installation, IZKO Events may use command hooks on interior walls and/or adhesive hooks on exterior walls or surfaces.

5.2  By proceeding with a booking, the client grants IZKO Events permission to use command and/or adhesive hooks as required, and acknowledges and accepts the risk of minor surface damage that may result from their use or removal.

5.3  IZKO Events will take all reasonable care during installation. However, IZKO Events accepts no liability for any wall, surface, or property damage resulting from the use of command or adhesive hooks.

 

6.  PAYMENTS

6.1  All outstanding balances are required to be paid 7 days prior to the event date. For Wedding Ceremonies and Receptions, the outstanding balance is required 14 days prior to the event date. Failure to make payment within the specified timeframe may result in cancellation of the booking by IZKO Events.

6.2  All payments are to be made via bank transfer only. Banking details will be provided on the quote and invoice issued to the client. Where required, the client may be asked to provide proof of payment to confirm that payment was made within the required timeframe.

6.3  IZKO Events does not hold, save, or share any of the client's financial institution or personal details with any third party. It is the client's responsibility to ensure that all bank transfer transactions made to IZKO Events are conducted from a secure device with adequate online security protection.

6.4  The client agrees not to hold, save, or share any of IZKO Events' financial institution or banking details for personal use or to share with any third party under any circumstances. Failure to comply may result in legal action being taken.

 

7.  COPYRIGHT & USE OF PHOTOS

7.1  All designs, mock-ups, and customised artwork created by IZKO Events remain the sole intellectual property of IZKO Events unless otherwise stated in writing on the quote or invoice. Any use or replication of IZKO Events' designs or artwork without prior written permission constitutes a breach of the Copyright Laws of Australia.

7.2  Prior written permission must be obtained before using IZKO Events' logo or branded artwork. All proposed use of IZKO Events' artwork must be authorised in writing by IZKO Events.

7.3  By proceeding with a booking, the client grants IZKO Events permission to photograph and/or video the event setup and styling for use on IZKO Events' website, social media platforms, and marketing materials. This permission applies unless the client has advised otherwise in writing prior to the event date. All content will be shared to display the artistry of IZKO Events' creations.

8.  OUTDOOR EVENTS & WEATHER CONDITIONS

8.1  IZKO Events will make every effort to deliver and install all styling and décor as agreed. However, for outdoor events, setup is subject to weather conditions on the day and cannot be guaranteed in the event of adverse weather including but not limited to strong winds, heavy rain, or extreme weather conditions.

8.2  It is the client's responsibility to ensure that an appropriate undercover or sheltered alternative venue or space is available as a contingency for outdoor events. IZKO Events must be advised of this alternate plan prior to the event date.

8.3  Where adverse weather conditions prevent safe setup or installation of styling, props, or décor — including but not limited to balloon garlands, fabric drapes, signage, and freestanding structures — IZKO Events reserves the right to modify, relocate, or postpone the setup to ensure the safety of our team, the client's guests, and the integrity of the hired items.

8.4  In the event that setup cannot proceed due to weather conditions and no adequate undercover alternative has been provided by the client, IZKO Events accepts no liability for the inability to fulfil the styling as quoted. The booking fee and any amounts paid will be subject to our standard Cancellation Policy as outlined in Section 3.

8.5  IZKO Events will communicate with the client as early as reasonably possible if weather conditions are likely to impact the planned setup, and will work collaboratively with the client to find the best possible solution.

 

For enquiries regarding these Terms & Conditions, please contact us directly.

IZKO Events — Gold Coast & Brisbane

M: 0403 424 192  |  E: kris@izkoevents.com.au  |  W: izkoevents.com.au

ABN 66 043 190 504

 

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